Job highlights
Identified by Google from the original job post
Qualifications
- Excellent Communication: Strong written and verbal communication skills in English are essential
- Customer Focus: A genuine passion for helping customers and delivering outstanding service
- Adaptability: Ability to learn quickly and adapt to new technologies and processes
- Problem-Solving: Strong analytical and critical-thinking skills to resolve customer issues
- Team Player: Collaborative mindset and the ability to work effectively in a team environment
- Tech-Savvy: Comfortable using computers and digital tools
- Availability: Flexibility to work varying shifts, including weekends and holidays, as needed
Benefits
- Career Growth: American Express is committed to employee development and offers opportunities for career advancement within the company
- Comprehensive Benefits: We offer competitive compensation, health benefits, retirement plans, and more
- Training: Extensive training and ongoing support to ensure your success in the role
Responsibilities
- Customer Assistance: Provide exceptional customer service and support to American Express cardholders through virtual channels, including phone, chat, and email
- Address inquiries, resolve issues, and offer solutions to ensure customer satisfaction
- Product Knowledge: Develop a deep understanding of American Express products and services to effectively assist customers in their financial needs and inquiries
- Problem Solving: Identify and analyze customer problems and needs, then provide accurate and timely solutions or guidance
- Compliance: Adhere to company policies, procedures, and compliance standards to ensure the security and confidentiality of customer information
- Quality Assurance: Maintain high-quality service by continuously improving your product knowledge and communication skills
- Strive for first-call resolution and exceptional customer experiences
- Company Culture: Join a team of dedicated professionals who are passionate about delivering exceptional service