Job highlights
Identified by Google from the original job post
Benefits
- Competitive hourly wage
- Flexible work hours, allowing for a healthy work-life balance
- Comprehensive training program to equip you with the skills needed for success
- Opportunities for career growth and advancement within Amazon
- Access to employee discounts on Amazon products and services
- Work from the comfort of your own home, eliminating commuting time and expenses
Responsibilities
- In this exciting role, you’ll be an essential part of our customer service team, assisting customers through online chat to ensure a seamless shopping experience
- Provide excellent customer service through online chat, addressing inquiries, resolving issues, and ensuring customer satisfaction
- Assist customers in navigating the Amazon website, guiding them through the order process, and resolving any challenges they may encounter
- Collaborate with cross-functional teams to escalate and resolve complex issues, ensuring a swift resolution for the customer
- Stay up-to-date with product knowledge and company policies to provide accurate information to customers
- Meet and exceed performance metrics, including response time, resolution time, and customer satisfaction ratings
- Engage with customers in real-time through online chat to understand their needs and provide timely assistance
- Troubleshoot and resolve customer issues, demonstrating problem-solving skills and attention to detail
- Work collaboratively with team members to share knowledge and improve overall customer support processes
- Embrace a fast-paced, dynamic environment, adapting to changes and continuously improving your skills