Job highlights
Identified by Google from the original job post
Qualifications
- Excellent customer service, communication, and listening skills
- Can work in a fast-paced environment, under pressure, and with other employees
- General computer and typing skills
- Passion for customer service and quality work
- Must be focused and reliable
- Ability to prioritize, Organize and multitask
- High School diploma or GED required
- The candidate(s) offered this position will be required to submit to a background investigation
Benefits
- Paid training
- Voluntary Life Insurance
- Internet Stipend
- Equipment included
- We offer great pay, amazing benefits, and the opportunity to learn and grow
Responsibilities
- Be a part of a company that invests in its employees’ growth and development
- Endurance is looking for Remote Customer Service Representatives with a positive attitude and attention to detail to facilitate inbound calls
- As a Representative, you will be required to update administrative details of customer accounts and/or direct calls to the appropriate department as needed
- Handle high volume of inbound calls from customers and direct them to the proper departments if applicable
- Work closely with other departments to ensure a positive customer experience
- Strong problem-solving skills to quickly identify the root cause of customer issues and resolve when necessary
- Help explain contract details
- Manage existing customer relationships that give our customers peace of mind and worry-free driving
- Process payments and set up payment arrangements to resolve customer accounts
- Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management