Job highlights
Identified by Google from the original job post
Qualifications
- Strong communication skills, both verbal and written
- High-speed internet connection and a quiet workspace
- Basic computer skills and familiarity with customer service software
- Ability to work independently and manage time efficiently
- Compassionate and empathetic attitude toward customer issues
- High school diploma or equivalent
- Ability to maintain confidentiality and adhere to company policies
- – High school diploma or equivalent required
- – Familiarity with e-commerce platforms or retail operations is beneficial
Benefits
- Hourly
- – **Flexible Schedule:*
- Health, Dental, Paid Training, Paid Vacations, Employee Discounts
- – Comprehensive Health and Dental Insurance
- – Paid Training and ongoing professional development
- – Paid Vacations and holidays
- – Flexible scheduling to accommodate personal needs
- – Employee discounts on Amazon products and services
Responsibilities
- Under 4 hours per day
- As a Customer Care Associate, you will be the first point of contact for our customers, providing timely and effective support to ensure a delightful customer experience
- Handle inbound customer inquiries via phone, email, or chat
- Provide accurate and complete information to customers about products and services
- Resolve customer complaints and issues with patience and effectiveness
- Escalate complex issues to higher management when necessary
- Document interactions and maintain customer records
- Strive to meet or exceed performance metrics and customer satisfaction goals
- Participate in ongoing training and development sessions