Job highlights
Identified by Google from the original job post
Qualifications
- No previous customer service experience required
- Strong communication skills, both written and verbal
- A passion for helping others and providing excellent service
- Ability to work independently and as part of a team
- Computer literacy and the ability to navigate various software applications
- High school diploma or equivalent
- A quiet, distraction-free workspace at home
Benefits
- Competitive hourly pay
- Comprehensive training and ongoing support to ensure your success
- Flexible scheduling options
- Employee discounts and benefits
- Opportunities for career growth within Amazon
Responsibilities
- You’ll be part of a dynamic team dedicated to providing exceptional service, all while enjoying the flexibility of working from home
- Handle incoming customer inquiries via phone, email, and chat
- Provide prompt and accurate information to customers’ questions and concerns
- Troubleshoot and resolve customer issues with empathy and professionalism
- Escalate complex issues to appropriate teams when necessary
- Maintain a high level of product and service knowledge to assist customers effectively