Job highlights
Identified by Google from the original job post
Qualifications
- No previous customer service experience is required we value your enthusiasm and willingness to learn
- Strong written and verbal communication skills
- A passion for delivering outstanding customer service
- Ability to work independently and as part of a remote team
- No previous customer service experience is required we welcome newcomers
- Access to a stable internet connection and a quiet workspace at home
- Must be available to work full-time hours
Responsibilities
- Your role will involve maintaining a friendly and professional tone, ensuring that each customer interaction is a positive one
- Engage in real-time text-based conversations with Amazon customers, offering assistance and resolving inquiries
- Maintain a professional, friendly, and empathetic tone in all customer interactions
- Effectively navigate Amazon’s systems and resources to provide accurate and timely solutions
- Collaborate with team members and management to meet service performance targets
- Document customer interactions and follow-up actions accurately