Customer Experience Analyst (Contingent)

Job highlights

Identified by Google from the original job post

Qualifications

  • Experience in customer-facing program management, process development, and a demonstrated record of delivering for customers in a fast-paced environment are required
  • A 4-year science/engineering degree
  • Strong communication and data analysis skills
  • Minimum of 2 years of product development experience in consumer hardware development and deployment
  • Previous experience teaching and communicating complex topics, both written and verbally, to diverse audiences
  • Previous experience analyzing risk/reward tradeoffs and making decisions in an ambiguous and ever-changing environment

Benefits

  • Pay range: $38 – $42 per hour

Responsibilities

  • The successful candidate will thrive in a constantly evolving business environment, work well with cross-functional teams to help deliver a world-class shopping experience, and obsess about our customers as much as we do
  • Travel will be approximately 50% of the time domestically
  • Evaluating the functionality and customer experience (CX) of new technology
  • Provide technical and CX feedback to development teams
  • Visit customer sites and deploy new technology
  • Collect customer feedback and quantify impacts of new technology
  • Summarize results in writing for presentation to development team leadership

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