Job highlights
Identified by Google from the original job post
Qualifications
- Above all, they should demonstrate a high level of ownership and the ability to embrace and navigate ambiguity and complexity
- They are agile, inventive, and an advocate for their Sellers experience on the Amazon Store
- Lead business strategy development and design long term account plans, collaborating effectively with cross-functional teams and your Sellers finding joint areas of opportunity to drive customer success with Amazon
- Possess the ability to manage and deliver against complex account goals where strategy is not defined
- Program Process Excellence
- Act as a thought leader in defining success criteria and understand business needs of Sellers in an ever-changing business environment
- Improve team efficiency and optimize previously defined processes
- Consistently impart clear and concise summaries for the projects you own to your leadership/management team and are effective at answering questions in detail
- Experience: 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management ,Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships
Benefits
- The pay range for this position in Colorado is $80000 – $140000 yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience
- A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered
- Expected salary: $80000 – 140000 per year
Responsibilities
- In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities
- The ideal candidate for this role should possess strong client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth
- They will be able to manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives to multiply impact beyond their portfolios
- Customer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations, educating regarding relevant tools, products, and services, and delivering a positive experience with our program
- Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience
- Identify what is hindering growth, develop solutions, and test before scaling to benefit to impacted Sellers
- Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of Sellers
- Act as a strategic and influential partner for your Sellers
- Proactively seek out new opportunities for customers and Sellers
- Create tailored solutions and recommendations where out of the box thinking is necessity
- Present compelling value propositions using a strategic and consultative approach
- Able to make tradeoffs between short term customer needs and longer-term strategic investment
- Implement and track metrics to record the success and quality of your portfolio of Sellers