Job highlights
Identified by Google from the original job post
Qualifications
- Customer oriented and friendly with a supportive presence on Chat, e-mail and phone
- Strong verbal and communication skills
- Ability to work will with customers and colleagues in a fast paced environment
- Knowledge of call center technology with proficiency with MS Office (Word, Excel and Outlook)
- Solid data entry and typing skills (preferably 35
- words per minute)
- A friendly, “can do” attitude
- Must have access to a Windows laptop or desktop computer with fast internet connectivity
- Position Type And Expected Hours Of Work
Benefits
- Training will take place Remotely
- Compensation: From $16.00 to $16.00 per hour
Responsibilities
- (25 – 30 Hours per week) from November through January ( subject to change based on business need)
- Hours available include early & mid mornings, mid day, evenings and weekends
- Positions are remote and require applicants to work from home or another quiet, work friendly environment
- Handle inbound customer support inquiries via online Chat, Phone and Zen Desk (e-mail)
- Assist customer with status of orders, modification of orders ie: changing delivery dates, shipping addresses, gift messages and trouble-shooting
- any order processing and/or delivery issues
- Provide assistance to customer related to questions regarding product availability, delivery and pricing
- Resolves problems by clarifying issues; researching and exploring alternative solutions; helping customer with current and past order and escalating
- unresolved problems in an appropriate manner
- Will be working with a variety of software tools including LiveChat, Zen Desk, Microsoft Office and internal wine.com systems and tools
- This non-exempt position offers part time shift which will include weekend hours
- Working hours will be scheduled between 6 a.m. and 11 p.m. (PST)
- During the non-holiday season, part time hours will typically consist of 10-15 hours per week
- During the holiday season which begins in late November through mid-January, hours may be expanded to 25 – 30 hours per week