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Excellent Communication: Strong written and verbal communication skills in English are essential
Customer Focus: A genuine passion for helping customers and delivering outstanding service
Adaptability: Ability to learn quickly and adapt to new technologies and processes
Problem-Solving: Strong analytical and critical-thinking skills to resolve customer issues
Team Player: Collaborative mindset and the ability to work effectively in a team environment
Tech-Savvy: Comfortable using computers and digital tools
Availability: Flexibility to work varying shifts, including weekends and holidays, as needed

Career Growth: American Express is committed to employee development and offers opportunities for career advancement within the company
Comprehensive Benefits: We offer competitive compensation, health benefits, retirement plans, and more
Training: Extensive training and ongoing support to ensure your success in the role

Customer Assistance: Provide exceptional customer service and support to American Express cardholders through virtual channels, including phone, chat, and email
Address inquiries, resolve issues, and offer solutions to ensure customer satisfaction
Product Knowledge: Develop a deep understanding of American Express products and services to effectively assist customers in their financial needs and inquiries
Problem Solving: Identify and analyze customer problems and needs, then provide accurate and timely solutions or guidance
Compliance: Adhere to company policies, procedures, and compliance standards to ensure the security and confidentiality of customer information
Quality Assurance: Maintain high-quality service by continuously improving your product knowledge and communication skills
Strive for first-call resolution and exceptional customer experiences
Company Culture: Join a team of dedicated professionals who are passionate about delivering exceptional service

American Express Entry Level Virtual Customer Service Representative