Identified by Google from the original job post

Customer oriented and friendly with a supportive presence on Chat, e-mail and phone
Strong verbal and communication skills
Ability to work will with customers and colleagues in a fast paced environment
Knowledge of call center technology with proficiency with MS Office (Word, Excel and Outlook)
Solid data entry and typing skills (preferably 35
words per minute)
A friendly, “can do” attitude
Must have access to a Windows laptop or desktop computer with fast internet connectivity
Position Type And Expected Hours Of Work

(25 – 30 Hours per week) from November through January ( subject to change based on business need)
Hours available include early & mid mornings, mid day, evenings and weekends
Positions are remote and require applicants to work from home or another quiet, work friendly environment
Handle inbound customer support inquiries via online Chat, Phone and Zen Desk (e-mail)
Assist customer with status of orders, modification of orders ie: changing delivery dates, shipping addresses, gift messages and trouble-shooting
any order processing and/or delivery issues
Provide assistance to customer related to questions regarding product availability, delivery and pricing
Resolves problems by clarifying issues; researching and exploring alternative solutions; helping customer with current and past order and escalating
unresolved problems in an appropriate manner
Will be working with a variety of software tools including LiveChat, Zen Desk, Microsoft Office and internal wine.com systems and tools
This non-exempt position offers part time shift which will include weekend hours
Working hours will be scheduled between 6 a.m. and 11 p.m. (PST)
During the non-holiday season, part time hours will typically consist of 10-15 hours per week
During the holiday season which begins in late November through mid-January, hours may be expanded to 25 – 30 hours per week

Customer Service Representatives (Seasonal) – TX