About the Role

Our client, a reputable Amazon seller, is looking for a motivated and customer-oriented Remote Chat Support Agent to join their team. This fully remote, entry-level position offers an exciting opportunity to assist customers, resolve issues, and provide world-class support—all from the comfort of your home.

Key Responsibilities

1. Customer Engagement:
   • Respond promptly and professionally to customer inquiries via chat.
   • Address questions and concerns about products or services, ensuring a positive experience.
2. Issue Resolution:
   • Provide appropriate solutions, including refunds or replacements, to resolve complaints.
   • Follow up with customers to confirm satisfaction with resolutions.
3. Data Management:
   • Accurately document interactions and maintain updated customer records.
   • Use internal resources to research and provide accurate information.
4. Escalation and Reporting:
   • Identify priority issues and escalate them to the relevant departments.
   • Provide management with feedback on customer trends and concerns.
5. Performance Metrics:
   • Meet daily and weekly goals related to response times, resolution efficiency, and customer satisfaction.

What We’re Looking For

• Communication Skills: Strong written and verbal communication skills.
• Problem-Solving Ability: Quick thinking and a solution-focused mindset.
• Technical Savvy: Comfort using chat tools, email, and customer management software (familiarity with Amazon Seller Central is a plus).
• Time Management: Ability to multitask, prioritize tasks, and meet deadlines.
• Adaptability: Willingness to learn new systems, policies, and procedures.
• Customer Service Orientation: Empathy and a focus on creating positive customer experiences.
• Self-Motivation: Ability to work independently and stay disciplined in a remote environment.

Compensation and Benefits

• Competitive Hourly Pay: $35 per hour.
• Remote Work: Work from anywhere in the world with a reliable internet connection.
• Health and Wellness: Comprehensive health, dental, and vision insurance.
• Retirement Savings: 401(k) plan with company match.
• Paid Time Off: Generous PTO and holidays to promote work-life balance.
• Growth Opportunities: Potential for advancement within the company.
• Training Provided: Gain valuable skills with training and support from your team.