Customer Service Representative (Amazon Focused)
Company: Liquid Death
Location: Remote (Anywhere in the USA)
Reports to: Senior Manager of Customer Service
About Liquid Death
Liquid Death is a fast-growing beverage company that reimagines canned water and iced teas with bold branding and a commitment to sustainability. Founded in 2019 and based in Los Angeles, California, we’ve gained recognition as one of the most exciting startups in the beverage industry. With a focus on entertaining, unnecessary creativity, Liquid Death balances healthy beverage options with fun, irreverent marketing while supporting alternative art, music, and entertainment.
Recognized as one of LinkedIn's Top Startups in 2022 and Ad Age's Top Marketer of the Year, Liquid Death is dedicated to making an impact while promoting its mission to declare #DeathToPlastic.
Position Overview
We are looking for a proactive and customer-focused Customer Service Representative to manage our key relationship with Amazon. You will serve as the main point of contact for Amazon’s customer service team and collaborate with Liquid Death’s internal teams to ensure exceptional service and streamlined operations.
You will play a vital role in order management, supply chain coordination, and fostering strong client relationships, while ensuring that Liquid Death consistently meets its key performance indicators (KPIs).
Key Responsibilities
Customer Relationship Management
- Act as the primary liaison between Amazon’s customer service team and Liquid Death’s Key Account and Supply Chain teams.
- Understand Amazon’s needs to strengthen partnerships and drive excellent customer experiences.
Order and Supply Chain Coordination
- Manage orders proactively to optimize case fill rates and ensure on-time, in-full delivery.
- Troubleshoot supply chain challenges, including product availability, new product launches, and discontinued items.
- Ensure smooth product pickup and delivery coordination with Amazon.
Communication and Problem-Solving
- Maintain clear, professional, and concise communication with Amazon representatives and internal stakeholders.
- Anticipate and resolve issues efficiently to avoid disruptions in order processing or delivery.
- High school diploma or equivalent (Bachelor’s degree preferred).
- Previous experience in customer service, preferably in the travel or airline industry.
- Strong verbal and written communication skills.
- Proficiency in using computers, including familiarity with CRM systems and Microsoft Office.
- Ability to multitask and work in a fast-paced environment.
- Strong problem-solving skills and a customer-first mindset.
- Reliable internet connection and a quiet workspace free from distractions.
