Talascend is seeking qualified candidates to apply for a remote Call Center Representative position.

SUMMARY:
We are looking for a competent Call Center Representative to field customer calls and emails, provide information, place parts and consumables orders, create price quotes for services, assign field technicians to sites. With the primary goal to achieve excellent customer service for our customers that drives sustainable business growth.

RESPONSIBILITIES:
•          Respond to all phone and emails from customers and internal team
•          Open service requests and sales orders for contract parts, returned parts and projects
•          Manage telephone and email enquiries.
•          Review open service requests and bring to a satisfactory closure within a timely manner.
•          Help to manage for new machines to be installed, moved and decommissioned.
•          Ensure all project information is updated in Salesforce.
•          Manage quotes being sent to customers, and process through to the Order Entry team for order creation.
•          Ensure parts are shipped ready to meet field technicians.
•          Keep customers regularly informed of service request progress.
•          Coordinate repairs and technical support with field personnel and schedule workload accordingly
 
REQUIREMENTS:

*         Typically requires high school diploma or equivalent and 2-4 years of prior relevant experience.
*         Experience with Salesforce system
•          Proven experience as call center representative or similar position
•          Experience in customer service is essential.
•          Proficient in English; Good knowledge of additional languages will be a definite plus.
•          Working knowledge of MS Office
•          Ability to work under pressure.
•          Ability to work independently and multi-task.
3^RD Shift:  11pm - 7am EST

We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.

Background Check and Drug Screen may be required.

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Pay range is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. Talascend also offers a variety of benefits including: health and disability insurance, 401(k), EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, plan requirements, schedule type, and client work site mandates.

Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.