Full-time
MedWatch
Job highlights
Identified by Google from the original job post
Qualifications
- One year Customer Service / Call Center experience in a health care related role
- Patience and ability to handle difficult situations tactfully and diplomatically
- Strong customer relations, interpersonal skills
- Strong appreciation and ability to handle confidential & sensitive information
- Proficient with Microsoft applications, strong computer skills and computer navigation
- Excellent data entry and typing skills
- Knowledge of provider organizations and networks
- Knowledge and understanding of CMS Medicare reimbursement rates
- Ability to effectively negotiate rate structures
- Excellent verbal and written communication skills
- Independent judgment in decision making and problem solving
- Ability to multi-task and anticipate potential needs/problems
- Ability to build relationships with internal and external customers
- Strong attention to detail
- Provider office/facility billing department or financial area
- Strong analytical and research skills
- Work Environment / Physical Demands: This position is in a typical home office environment which requires prolonged sitting in front of a computer
- Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment
Benefits
- The salary range for this position is from $16 to $18 per hour
Responsibilities
- This is a critical position requiring excellent customer interaction skills
- Individuals are expected to accurately service and satisfy customers by responding to customer inquiries
- Concierge/Customer Service Representative needs to be versatile and equipped with a strong skill set to handle the complexity of the job
- This is a part-time position, maximum hours will be 25 hours per week
- Takes initiative to resolve situations and to accomplish projects actions and tasks
- Respond to telephone and email inquiries received from members and provider within defined service standards
- Negotiate with providers to gain acceptance for plans without network agreements and/or out of network providers
- Assist members with benefits and healthcare questions
- Document all calls received in system-based call log