At Nova Credit, we’re on a mission to create a fairer and more inclusive financial system for everyone. By modernizing the financial industry with cutting-edge credit infrastructure, analytics, and workflows, we empower individuals who have been historically excluded from traditional credit systems.

Our dynamic and inclusive workplace fosters innovation, collaboration, and the chance to make a real difference in people’s financial lives. If you’re passionate about technology and financial inclusion, this is your opportunity to join a forward-thinking team dedicated to meaningful change.

Role Overview:
As a Consumer Operations Associate, you’ll play a pivotal role in helping individuals take control of their financial journeys. Reporting to the Consumer Operations Manager as part of our Go-To-Market team, you’ll be the frontline advocate for our consumers, ensuring they have the tools and support needed to put their best financial foot forward.

This is a temporary position ideal for someone eager to make a meaningful impact while honing their skills in a fast-paced, mission-driven environment.

Key Responsibilities:

• Provide exceptional support to consumers via email, chat, and phone to resolve inquiries effectively and empathetically.
• Utilize tools like Salesforce Service Console to manage and track consumer interactions and resolve tickets efficiently.
• Advocate for consumers by identifying patterns or issues in their experience and collaborating with internal teams to improve processes.
• Ensure a positive and seamless consumer experience aligned with Nova Credit’s mission and values.

What We’re Looking For:

• 1-2 years of experience in a customer-facing role, such as online customer support, call center, or a similar environment.
• Excellent verbal and written communication skills with the ability to explain complex concepts clearly and concisely.
• Familiarity with customer service tools like Salesforce Service Console or equivalent ticketing software.
• Strong consumer empathy and a genuine passion for helping people overcome financial challenges.
• A proactive problem-solver with a team-oriented mindset and attention to detail.

Benefits & Perks:

• Competitive hourly pay.
• Opportunity to work in a mission-driven company making a tangible impact on financial inclusion.
• Access to a supportive and collaborative team environment with growth potential for high performers.

Ready to Join Us?
If you’re excited about this opportunity and share our vision of creating a more inclusive financial future, we’d love to hear from you! Apply today and help us transform the credit system for good.

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