Description

Are you passionate about delivering exceptional customer service while working remotely? Join Sutherland as an Entry-Level Consultant for Streaming Support, where you will play a pivotal role in assisting customers with their streaming services. This position is perfect for individuals who are tech-savvy, enjoy problem-solving, and have a flair for helping others.

Key Responsibilities:

• Customer Assistance: Provide first-level support for streaming service issues via chat, email, and phone.
• Problem Resolution: Troubleshoot technical problems related to streaming devices and applications, ensuring swift resolutions.
• Account Management: Assist customers in managing their accounts, subscriptions, and billing inquiries.
• Documentation: Record and document each interaction accurately for future reference and analysis.
• Feedback Implementation: Actively participate in feedback sessions to enhance service delivery and customer satisfaction.

Benefits:

• Health Insurance: Comprehensive health insurance plans, including medical, dental, and vision coverage.
• Remote Work: Flexibility to work from the comfort of your home.
• Training & Development: Access to ongoing training to enhance your skills and career growth.
• Supportive Environment: A collaborative and supportive team culture that values your input and growth.

About Sutherland:

Sutherland is a global leader in digital transformation and process consulting. We partner with top-tier companies to deliver innovative customer experiences. With a presence in over 19 countries, our team of 38,000+ professionals is dedicated to helping businesses achieve their goals through exceptional service and support.

Apply Now:

Interested in joining our team? Click Button to apply and become a part of Sutherland’s innovative customer service team.