Description

Chewy is a trusted online destination for pet parents, offering a wide range of pet products and exceptional customer service. We are passionate about creating the best experiences for our customers and their furry friends. Join our team and help make a difference in the lives of pets and their families!

Position Overview:
As a Customer Service Representative at Chewy, you'll be the friendly voice our customers rely on for assistance. Working remotely, you'll handle inquiries, provide personalized solutions, and ensure a seamless shopping experience. If you love problem-solving and thrive on delivering exceptional customer service, we’d love to hear from you!

Key Responsibilities:

• Provide outstanding service to customers via phone, chat, and email.
• Resolve inquiries related to orders, products, and services in a timely and professional manner.
• Collaborate with other departments to address and resolve complex issues.
• Advocate for customers by understanding their needs and ensuring their satisfaction.
• Maintain accurate and detailed records of customer interactions.

What We’re Looking For:

• Previous experience in customer service, retail, or a similar role (preferred).
• Excellent communication and problem-solving skills.
• Ability to work independently and stay organized in a remote environment.
• Proficiency with basic computer applications and the ability to learn new tools quickly.
• A passion for pets and understanding the unique bond between them and their owners.

Benefits of Joining Chewy:

• Competitive salary and performance bonuses.
• Flexible scheduling and remote work setup.
• Comprehensive health, dental, and vision insurance.
• Paid time off, holiday pay, and employee discounts.
• Opportunities for growth and development within the company.

How to Apply:
Ready to embark on a rewarding journey with Chewy? Submit your application today, and let’s shape the future of pet care together!