📍 Eligible Locations: CT, DC, DE, MA, MD, ME, MI, NH, NJ, NY, OH, PA, RI, VA, VT, WV
📅 Schedule: Full-Time (40 hours/week)
💰 Salary: $16.48 - $22.92 per hour + Uncapped Commissions
💻 Work From Home Position – Equipment Provided

🚀 Are you ready to be the voice of AT&T? We are seeking customer service professionals who are passionate about providing outstanding customer experiences while working remotely. This is your chance to join a global leader in communications and technology—right from the comfort of your home!

Why Join AT&T?

✔ Competitive Pay & Commissions
✔ Full Benefits Package (Medical, Dental, 401K, Tuition Reimbursement)
✔ Paid Training (from home!)
✔ Exclusive AT&T Employee Discounts (Up to 50% off on Wireless, Internet & Home Phone)
✔ Growth & Career Advancement Opportunities

What You’ll Do in This Role

📞 Customer Engagement & Support

• Handle inbound customer calls with professionalism and confidence.
• Explain AT&T products, services, and billing plans to ensure customer satisfaction.
• Assist with collections, activations, retention, technical support, and inquiries.

🛠 Technical Assistance & Troubleshooting

• Help customers with voice, data, roaming, and network-related issues.
• Support customers with air cards, USB devices, and AT&T software applications.

📊 Sales & Retention

• Meet and exceed monthly sales goals by introducing AT&T’s latest offers and services.
• Maintain customer loyalty through exceptional service and personalized recommendations.

🔄 Data Management & Coordination

• Navigate between multiple tools and systems to update customer records.
• Ensure accurate documentation of interactions and resolutions.

What We’re Looking For

✔ Experience: Prior customer service or call center experience is a plus!
✔ Flexibility: Must be willing to work any schedule including evenings, weekends, and holidays.
✔ Tech-Savvy: Ability to troubleshoot technical issues and learn new software quickly.
✔ Strong Communication Skills: Ability to simplify complex information for customers.
✔ Problem-Solving Mindset: Ability to resolve customer concerns efficiently.

Work From Home (WFH) Requirements

🏠 Home Office Setup: A dedicated, distraction-free workspace (desk, chair, electrical outlet, LAN connection).
🌐 Verified High-Speed Internet: Reliable and secure connection to support business needs.
💻 Equipment Provided by AT&T: Keyboard, monitor, computer, mobile device, and more.
🔍 Compliance with WFH Policies: Adhere to security, noise level, and workspace audit requirements.

Why Choose AT&T?

📢 Career Growth & Training: AT&T offers ongoing training and opportunities for advancement.
🏆 Employee Recognition: Be part of a company that values and rewards its employees.
🌍 Join a Global Leader: AT&T is a trusted, innovative brand shaping the future of technology and communication.