Description

Join UPS as a Customer Service Representative in our Live Chat team! This fully remote role offers flexibility and the opportunity to work with a global leader in logistics.

What You’ll Do

• Provide exceptional support to customers through our live chat platform.
• Address inquiries related to shipments, deliveries, and other UPS services.
• Assist customers with tracking packages, troubleshooting issues, and finding solutions.
• Document and resolve issues efficiently, ensuring customer satisfaction.
• Collaborate with team members and escalate concerns when necessary.

What We’re Looking For

• Strong communication skills with the ability to multitask in a fast-paced environment.
• Proficiency in using live chat software or similar tools.
• Customer-focused attitude and problem-solving skills.
• Ability to work independently in a remote setting with minimal supervision.
• High school diploma or equivalent (higher education is a plus).

What We Offer

• Competitive hourly pay with opportunities for growth.
• Flexible working hours to fit your schedule.
• Comprehensive training to set you up for success.
• A supportive team environment and access to UPS employee benefits.

Requirements

• A reliable internet connection and a quiet workspace.
• Availability to work during designated hours, including weekends or evenings as needed.
• Prior customer service experience is preferred but not required.

Join Our Team!

At UPS, we’re not just about logistics—we’re about connections. We value our team members and are committed to fostering a positive, inclusive, and dynamic work culture.

Ready to help make every interaction with UPS a great one? Apply today to join our Live Chat team and start your journey with a world-class organization!