Tesla is accelerating the world’s transition to sustainable energy. Join a team of innovators and pioneers who are passionate about creating the future of energy, transportation, and customer experience.
Job Overview: As a Customer Service Representative at Tesla, you will play a key role in delivering exceptional support to our customers while embodying Tesla’s commitment to sustainability and innovation. In this remote role, you will communicate with customers to resolve inquiries, offer solutions, and ensure their experiences with Tesla are positive and seamless.
Key Responsibilities:
- Provide world-class support to Tesla customers through multiple channels (phone, email, chat, etc.)
- Troubleshoot product issues and offer effective solutions
- Ensure high customer satisfaction by addressing inquiries with professionalism and empathy
- Collaborate with internal teams to resolve customer concerns and feedback
- Assist in educating customers about Tesla products, services, and sustainability initiatives
- Document customer interactions and feedback to help improve Tesla’s service offerings
Requirements:
- Strong verbal and written communication skills
- Customer-focused, with the ability to handle inquiries with patience and care
- Ability to work independently and in a remote team environment
- Previous customer service experience preferred (preferably in tech or automotive industries)
- Knowledge of Tesla products is a plus, but not required
- Proficiency in using customer service software and tools
- Flexibility to work various shifts as needed
Why Tesla?
- Competitive salary and benefits package
- Opportunity to work in a fast-paced, innovative environment
- Access to Tesla’s cutting-edge products and services
- Be part of a global team that’s transforming the future of energy and transportation
- Opportunities for growth and professional development
How to Apply: If you’re ready to make an impact and be part of Tesla’s mission to create a sustainable future, apply today! Submit your resume and cover letter via our Tesla Careers portal.
- High school diploma or equivalent (Bachelor’s degree preferred).
- Previous experience in customer service, preferably in the travel or airline industry.
- Strong verbal and written communication skills.
- Proficiency in using computers, including familiarity with CRM systems and Microsoft Office.
- Ability to multitask and work in a fast-paced environment.
- Strong problem-solving skills and a customer-first mindset.
- Reliable internet connection and a quiet workspace free from distractions.
