Chewy, a leader in the pet care industry, is seeking passionate and driven individuals to join our Customer Support Specialist team. This is a fully remote role, offering flexibility and the opportunity to work from the comfort of your home while helping pet parents deliver exceptional care for their furry friends.

As a Customer Support Specialist, you'll be the front-line hero, assisting customers with inquiries, troubleshooting issues, and providing product recommendations with a focus on delivering a friendly, empathetic, and positive experience. Your role will involve solving customer problems, managing orders, and ensuring that every interaction reflects Chewy’s dedication to quality and service.

Responsibilities:

• Provide outstanding support to customers via phone, email, and chat.
• Resolve customer inquiries, concerns, and technical issues in a timely and efficient manner.
• Process orders, returns, and exchanges with accuracy and care.
• Offer product recommendations based on customer needs.
• Maintain up-to-date knowledge of Chewy’s products, policies, and services.
• Ensure customer satisfaction and enhance their experience with Chewy.

Why Chewy?

• Competitive Pay: We offer a competitive salary and performance-based incentives.
• Benefits: Comprehensive benefits package, including health, dental, and vision insurance.
• Remote Flexibility: Work from anywhere, and achieve a healthy work-life balance.
• Growth Opportunities: We support your career development and offer internal advancement.

Join us in making a difference in the lives of pets and their owners. Apply now to be part of the Chewy team!