FedEx is hiring for customer service positions that offer the flexibility of working from home. As a Customer Service Representative, you will assist FedEx customers with inquiries, provide support for shipping needs, resolve issues, and ensure a positive experience. Join a leading global company that values customer satisfaction and offers growth opportunities!
Key Responsibilities:
- Answer inbound customer calls, addressing inquiries related to FedEx services.
- Assist customers with tracking packages, scheduling pickups, and handling delivery issues.
- Provide support for billing and account-related queries.
- Resolve customer concerns in a timely, professional, and efficient manner.
- Maintain a positive and friendly demeanor while interacting with customers.
- Document customer interactions and escalate complex issues when necessary.
Requirements:
- High school diploma or equivalent (Associate degree or higher preferred).
- Previous customer service experience (call center or remote support is a plus).
- Strong communication skills, both written and verbal.
- Problem-solving skills with the ability to stay calm under pressure.
- Ability to work independently in a remote environment.
- Proficiency in basic computer applications (Microsoft Office, internet navigation, etc.).
- Reliable internet connection and quiet home workspace.
Preferred Qualifications:
- Experience in the logistics or transportation industry.
- Bilingual abilities are a plus but not required.
Benefits:
- Competitive salary with opportunities for overtime.
- Flexible work schedule (Full-time and Part-time positions available).
- Paid training and career development opportunities.
- Health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holiday pay.
Why FedEx?
- FedEx is known for providing excellent support to its employees and customers.
- We offer a dynamic and inclusive work environment that encourages growth and development.
- Work from home and enjoy a great work-life balance.
How to Apply: Ready to start your career with FedEx? Apply today by submitting your resume and cover letter through the application portal. Be sure to include a brief explanation of why you’re a great fit for this role!
FedEx is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
- High school diploma or equivalent (Bachelor’s degree preferred).
- Previous experience in customer service, preferably in the travel or airline industry.
- Strong verbal and written communication skills.
- Proficiency in using computers, including familiarity with CRM systems and Microsoft Office.
- Ability to multitask and work in a fast-paced environment.
- Strong problem-solving skills and a customer-first mindset.
- Reliable internet connection and a quiet workspace free from distractions.
