Description
Sharecare is the leading digital health company dedicated to unifying and managing all aspects of an individual's health in one place. Our comprehensive, data-driven virtual health platform empowers people, providers, employers, health plans, government organizations, and communities to optimize well-being through positive behavior change. Guided by our philosophy that “we are all together better,” we are committed to supporting every individual in their personal health journey and making high-quality care more accessible and affordable.
Position Overview:
The Healthcare Analytics Specialist plays a pivotal role in ensuring consistent and effective management of client data across Sharecare’s processes. As a Subject Matter Expert (SME) on client-level data, data submission, ingestion processes, and other data-intensive operations, you will oversee the day-to-day processing of incoming client data and serve as the escalation point for both clients and team members. You will also run reports for internal and external stakeholders, support operational needs, and drive data quality and governance for audit data analytics.
Key Responsibilities:
- Data Processing & Management:
- Act as the day-to-day processor of incoming client data.
- Assist with data collection, entry, processing, and delivery to systems.
- Quality Control & Reporting:
- Run reports for internal and/or external clients and provide key data elements to leadership.
- Prepare, proof, and edit documents and spreadsheets.
- Identify data shortfalls and collaborate with data and development teams to enhance data fidelity.
- Operational Support & Problem Solving:
- Serve as the point of escalation for clients and team members regarding data issues.
- Propose solutions to ensure business continuity.
- Provide operational support specific to client data for payor engagement managers.
- Data Governance:
- Ensure a comprehensive understanding of all internal and external data and reporting processes.
- Maintain adherence to data confidentiality and security standards at all times.
- Additional Duties:
- Perform other duties as assigned to support team and organizational objectives.
- High school diploma or equivalent (Bachelor’s degree preferred).
- Previous experience in customer service, preferably in the travel or airline industry.
- Strong verbal and written communication skills.
- Proficiency in using computers, including familiarity with CRM systems and Microsoft Office.
- Ability to multitask and work in a fast-paced environment.
- Strong problem-solving skills and a customer-first mindset.
- Reliable internet connection and a quiet workspace free from distractions.
