Position title
Jobs where you can work remotely
Employment Type
Base Salary
USD20-USD35 Per hour
Job Location
United States
Remote work from: USA
Do you love technology that makes your day-to-day life easier?  At RoasterTools, we’re passionate about helping coffee roasters get more coffee out the door by streamlining the weekly sales and production planning process.
Why build an app that automates so much of the day-to-day drudgery of running a roastery? Because we believe that our customers should spend more time on the people around them - their team, their customers and the community they live in - in addition to the coffee they so lovingly craft.  Less time on the admin stuff, more time on what matters.  And more efficiency in time helps them be more profitable.
The RoasterTools Team
We all work remotely wherever it makes sense for ourselves and our families. There are no cubicles, no offices and there’s zero commute time…unless you decide to work from the beach or a coffee shop, and that’s up to you.  We’re a small but mighty team that is passionate about our product, people and helping  make life better for everyone.
The Role

The Customer Support and Success role is responsible for helping to onboard new customers as well as managing and responding to support requests.  You’ll play a key role in ensuring our customers have a great  experience with our product and our team.  This position combines elements of support, customer success, and sales, making it a key customer-facing role on our team.

In addition to responding to incoming requests, you will be proactively reaching out to customers that are in trial and need help onboarding.  You’ll be expected to be a self-starter, capable of working independently with strong organizational and time management skills.

If you enjoy solving puzzles, learning something new every day, and the thrill of translating between technical colleagues and non-technical customers, this role is for you!
Hours Required
Work begins at 8:30am EST with an 8 hour day to follow. Our customer’s busiest time is in the morning when they are beginning to roast. We need to be available for support during those hours.
Date posted
10 February 2024
Valid through
24 December 2025
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