📍 Location: Remote (USA)
⏰ Shift: Monday - Friday | 11:00 AM - 8:00 PM EST
💰 Salary: $40,000 - $42,000 per year
🎯 Job Type: Full-Time

About Us

At Slipstream IT, we specialize in streamlining IT support and managed solutions with a strategic consulting approach. Our industry-leading IT services help emerging pharma and biotech organizations focus on their mission while we take care of their IT needs.

As a part of our dedicated and innovative team, you will contribute to driving IT outsourcing excellence, benefiting from a strong leadership team that has been together for over a decade.

Your Role

We’re looking for a customer-focused IT Support Specialist to provide white-glove end-user support via phone, email, and chat. You will troubleshoot technical issues, manage tickets, and assist users with software and hardware problems in a fast-paced, collaborative environment.

Key Responsibilities:

✅ Provide exceptional Service Desk support via phone, email, and chat
✅ Manage incidents & requests in ServiceNow, Freshservice, or Zendesk
✅ Perform daily ticket follow-ups to ensure issue resolution
✅ Troubleshoot password & login issues, VPN, MFA, and SSO support
✅ Uninstall/reinstall software applications as needed
✅ Provide remote hardware support (laptops, tablets, mobile devices, monitors, printers, etc.)
✅ Assist with Windows 10, Mac OS, Office 365, Active Directory, and Azure issues
✅ Guide users on technical “how-to” inquiries

What You Need to Succeed

✔ CompTIA A+ certification (Required)
✔ 2-3 years of IT support experience in an MSP or call center IT environment
✔ Strong knowledge of Windows 10, Microsoft 365, and Active Directory
✔ Mac OS experience (1+ year)
✔ Familiarity with ServiceNow, Freshservice, or Zendesk (Preferred)
✔ Experience with remote access tools (LogMeIn, TeamViewer, Take Control, etc.)
✔ Ability to troubleshoot Windows hardware & software issues remotely
✔ Strong understanding of Active Directory, Azure, VPN, WiFi, and networking basics
✔ Excellent communication & customer service skills
✔ Ability to work in a fast-paced, multi-tasking environment

Perks & Benefits

🎯 401(k) match
🏥 Comprehensive health, dental, & vision insurance
🛡 Life insurance & LTD coverage
🏖 Discretionary PTO (Flexible time off!)
📈 Opportunities for internal growth & skill development

Join Our Team!

If you’re passionate about IT support and customer service, and want to grow with a team that values innovation and leadership, we want to hear from you!