Outbound Patient Enrollment Specialist- Part-Time Evenings

Job highlights

Identified by Google from the original job post

Qualifications

• Experience working in a healthcare services organization with accountability for performance metrics
• Prior experience conducting a high volume of outbound calls
• Strong communication and problem-solving skills, with the ability to address concerns and guide patients toward informed decisions
• Prior experience working in a fast-paced work environment
• Ability to maintain the highest degree of patient confidentiality
• Comfort using CRM platforms
• Excellent verbal and written communication skills
• Passion for providing an outstanding patient experience
• Skilled in building strong patient relationships and overcoming objections in a phone-based environment
• Ability to thrive in a results-driven, autonomous environment built on trust, open communication, and constructive feedback

Benefits

• Chronic disease is today’s leading cause of death and disability in the US and the leading driver of the nation’s $4.1 trillion in annual healthcare costs
• An opportunity to help improve the quality of life of millions of Americans
• Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers
• Expected compensation range: up to $23-$25 per hour

Responsibilities

• The Cadence Health team seeks a remote Patient Enrollment Specialist to act as an Outbound Call Agent, to call and enroll patients who are referred to Cadence by our partner physicians
• You will be the patient’s first point of contact and experience with Cadence and will interact with patients via phone call and text
• This role will be part-time, Monday to Friday 5 pm to 9 pm EST
• Clearly communicate program details, benefits, expected outcomes, patient responsibilities, and the value proposition to patients
• Facilitate virtual patient enrollments and schedule follow-up appointments with the Cadence Care team
• Build strong rapport and trust with potential patients, nurturing lasting relationships based on mutual respect and understanding
• Follow established scripts to meet quality assurance standards, while adapting your communication to connect authentically with patients
• Maintain a balance between delivering high-quality patient interactions and achieving productivity targets