Full-time
Thompson, Habib & Denison, Inc
Job highlights
Identified by Google from the original job post
Qualifications
- Excellent interpersonal and communication skills
- Committed to providing professional, high-quality customer service to donor community and non-profit partners
- Knowledge of the fundraising cycle and non-profit industry
- Experience working within Microsoft Office Suite- specifically Excel and Outlook
Benefits
- This is a part-time remote role with flexible hours, typically 20-29 hours per week
Responsibilities
- As a Donor Ambassador, you will be responsible for the execution of a strategy built and led by an Account Manager
- This engagement strategy will complement, enhance, and help grow philanthropy on behalf of nationally recognized non-profit organizations
- Through the delivery of a thoughtful combination of communications and interactions, you will ensure that donors are appropriately acknowledged, continuously cultivated for their support, and develop long-term relationships with our nonprofit clients that lead to continued engagement and support for great causes
- The Donor Ambassador plays a crucial role in deepening a donor’s connection to our partner organization
- Reporting to the Donor Advancement Manager, but under the strategic direction of an Account Manager, a donor ambassador manages a portfolio of mid-level donors
- The Ambassador functions as a seamless extension of the non-profit organization
- Use a multi-channel approach (email, phone, text, mail) to communicate and engage with a portfolio of approximately 1,500 Mid-Level donors
- Identify the needs to high value donors and execute engagement strategies that will retain their support
- Rectify or escalate donor requests and questions to management or the client team as appropriate
- Fulfill outreach expectations by responding to all donor communications within expected timeframe, complete weekly stewardship and cultivation assignment by established due dates
- Converse knowledgeably with generous donors from a broad range of backgrounds, leverage understanding of donor data and moves management to build relationships with portfolio of donors
- Track engagement, progress, donor preferences, etc
- by accurately documenting and recording data and tasks, while utilizing proprietary donor tracking software
- Participate in client calls and quarterly job training
- Conduct internet research on selected donors on an as-needed basis
- Complete quality control checks and extract data from outreach tools to be used in reporting by manager