Full-time
American Income Life
Job highlights
Identified by Google from the original job post
Qualifications
- Minimum typing requirement of 35 wpm
- Excellent oral and written communication
- Superior customer service skills required – friendly, efficient, good listener
- Proficient use of the computer, keyboard functions and Microsoft Office
- Ability to multi-task
- Ability to work under pressure
- Excellent organization and time management skills
- Must be detail oriented
- Have a desire to learn and grow within the Company
Benefits
- We’ve curated a benefits package that helps to ensure that you don’t just work, but thrive at American Income Life:
- Competitive compensation designed to reflect your expertise and contribution
- Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance
- Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan
- Paid holidays and time off to support a healthy work-life balance
- Parental leave to help our employees welcome their new additions
- Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals
- Company-paid counseling for assistance with mental health, stress management, and work-life balance
- Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career
- Discounted Texas Rangers tickets for a proud visit to Globe Life Field
- Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential
Responsibilities
- In this role, you will be responsible for verifying life and health insurance applications directly with potential customers
- The information you verify and gather directly relates to determining whether the Company will decline or issue a policy
- Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment
- Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed
- Clearly explain the application process to potential customers
- Accurately complete additional paperwork as needed
- Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database
- Transfer calls to appropriate department as needed
- Successfully meet the minimum expectation for departmental key performance indicators (KPIs)