Labcorp is a global leader in diagnostics and drug development, dedicated to advancing healthcare through innovative solutions. Join our dynamic team and play a key role in supporting our mission to improve health and lives.
Job Description:
We are seeking a Part-Time Remote Customer Support Specialist to provide exceptional service to our marketplace customers. In this role, you will be the first point of contact, assisting customers with inquiries, troubleshooting issues, and ensuring a seamless experience with our services.
Key Responsibilities:
- Respond promptly to customer inquiries via email, chat, and phone.
- Address customer concerns and provide accurate information about our products and services.
- Resolve technical or account-related issues in a timely manner.
- Collaborate with internal teams to escalate and resolve complex cases.
- Document customer interactions and feedback for process improvement.
Work Schedule:
- Flexible part-time hours to accommodate a variety of schedules.
- Must be available for occasional weekend or evening shifts as needed.
What We Offer:
- Competitive hourly pay.
- Opportunities for growth and development within a global organization.
- Comprehensive training and support to excel in your role.
- Work-life balance with a remote work environment.
Join Us:
If you're passionate about providing excellent customer support and want to be part of a team that makes a difference, we encourage you to apply!
How to Apply:
Submit your application through our careers portal. Ensure your resume highlights relevant experience and skills.
Labcorp is an Equal Opportunity Employer, dedicated to fostering a diverse and inclusive workplace.
- High school diploma or equivalent (Bachelor’s degree preferred).
- Previous experience in customer service, preferably in the travel or airline industry.
- Strong verbal and written communication skills.
- Proficiency in using computers, including familiarity with CRM systems and Microsoft Office.
- Ability to multitask and work in a fast-paced environment.
- Strong problem-solving skills and a customer-first mindset.
- Reliable internet connection and a quiet workspace free from distractions.