U-Haul International is seeking a dedicated and customer-focused PT Customer Escalations Phone Agent to join our remote team. In this role, you will be the primary point of contact for escalated customer concerns, ensuring that every interaction is handled with care, empathy, and professionalism. As a member of our customer service team, you’ll help resolve complex issues while ensuring a positive and satisfying experience for our customers.
Key Responsibilities:
- Manage escalated customer inquiries through phone support, offering solutions to complex issues.
- Provide excellent customer service with a focus on resolving concerns efficiently and professionally.
- Ensure accurate documentation of all customer interactions and solutions provided.
- Collaborate with other departments to address and resolve customer issues.
- Stay up-to-date with company policies and procedures to provide effective solutions.
Why Join Us: At U-Haul, we believe in providing a supportive and dynamic work environment. As a remote team member, you will have the flexibility to balance work and personal life while making a real difference in the lives of our customers. We offer competitive pay, training, and opportunities for growth.
If you’re passionate about customer service and want to join a company that values its employees, apply now to be part of the U-Haul team!
- High school diploma or equivalent (Bachelor’s degree preferred).
- Previous experience in customer service, preferably in the travel or airline industry.
- Strong verbal and written communication skills.
- Proficiency in using computers, including familiarity with CRM systems and Microsoft Office.
- Ability to multitask and work in a fast-paced environment.
- Strong problem-solving skills and a customer-first mindset.
- Reliable internet connection and a quiet workspace free from distractions.
