Join Global Payments, a leader in innovative payment technology solutions, as a Fraud Analyst. In this entry-level role, you will play a critical part in protecting our customers by investigating potential credit card fraud cases and ensuring the security of transactions. This is a remote position for candidates based in the United States.

Key Responsibilities

• Analyze credit card account activity to detect and investigate potential fraud.
• Respond to inbound calls and make outbound calls to gather details about suspicious transactions.
• Document findings thoroughly to support ongoing investigations.
• Handle 25+ account inquiries per hour, adhering to Service Level Agreements (SLAs).
• Assist with processing lost or stolen credit card reports, including blocking and transferring compromised accounts.
• Process credit card replacement orders and shipping requests.
• Develop foundational skills in identifying fraudulent activity through training, research, and guidance from experienced team members.

Minimum Qualifications

• High School Diploma or equivalent.
• At least 6 months of recent contact center or work-from-home contact center experience within the last 18 months.
• Flexibility to work mid to late shifts, including weekends.
• Comfortable being on camera during working hours for collaboration and supervision.
• Bilingual Spanish required; bilingual candidates receive a 20% language differential, increasing hourly pay from $15.00 to $18.00.

Skills & Competencies

• Ability to learn and apply company policies and procedures to routine tasks.
• Works well in structured environments with limited decision-making required but can adapt to occasional deviations.
• Strong communication skills and attention to detail.
• Comfortable working under close supervision with clear instructions.

Compensation & Benefits

• Hourly pay: $15.00 per hour (plus 20% differential for bilingual Spanish candidates, equating to $18.00 per hour).
  This is an entry-level role, and pay is non-negotiable.
• Comprehensive Benefits Package, including:
  • Medical, dental, and vision care.
  • Employee Assistance Programs (EAP).
  • Paid time off and recognition programs.
  • Retirement and investment options.
  • Charitable gift matching programs.
  • Global Days of Service.
• Opportunities for professional development and career growth.

Why Join Global Payments?

Every day, Global Payments enables millions of secure transactions across over 100 countries. With 24,000 employees worldwide, we’re committed to fostering innovation and providing exceptional customer service. Our inclusive and collaborative culture supports personal and professional growth.

Application Process

1. Submit your application online.
2. Complete an on-demand digital interview.
3. Await recruiter review and follow-up for a final phone interview.

Equal Opportunity Employer

Global Payments Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, disability, veteran status, or any other protected status under applicable law. Applicants requiring accommodations during the application or interview process should contact our Human Resources department.