Full-time
Cognizant
Job highlights
Identified by Google from the original job post
Qualifications
- Mortgage Industry Customer Support
- Contact Center experience
- High school diploma, general education degree or equivalent
- Customer service aptitude and orientation
- Excellent decision-making skills with the ability to solve problems to find “win-win” solutions
- Exceptional interpersonal and communication skills and ability to build rapport
- Must have knowledge of and/or ability to maneuver through multiple information screens
- Excellent troubleshooting skills, search skills, ability to approach problems logically
- Strong keyboard and typing skills required
- Excellent written and verbal communication skills
- Self-starter with excellent teamwork skills and an innate sense of urgency
- Ability to multi-task, prioritize, and manage time effectively
- Open to coaching and constructive feedback to become more effective and improve performance
Benefits
- The hourly rate for this position is between $18.00 – $30.00 per hour, depending on experience and other
- This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and
- Life & Disability Insurance
- Group health dental & Wellness
- Sick Leaves
- 401(k) plan and contributions
- Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this
Responsibilities
- Interact over the phone or by chat with customers and internal team members to provide and process information in response to inquiries, concerns and requests about mortgage products and services
- Answer incoming calls from clients regarding mortgage loans: make outbound follow-up calls as necessary
- Completing allocation changes, non-financial requests, form requests, web assist, etc.…
- Document call details accurately
- Resolve customer service-related issues
- Accountable to build/maintain effective relationships with customers
- Other duties as assigned