Job description
The Role:
As an Technical Support Associate, you will be leading communications with our university and fellowship clients and helping to build out their online applications/admissions solutions. You will be an expert on Embark’s solutions and help to advise the clients on how to best configure them to improve their internal process. You will also communicate daily with applicants to support them throughout their application process.
The balance of activities can vary during the application season, but a rough daily balance could be approximately:
4-5 hours of email or chat-based support work to answer questions from applicants or administrators.
1 hour of application testing to help verify coding updates, including fixes for issues surfaced by applicants through support duties.
1 hour of technical support work, helping to configure applications in JSON (if you have some familiarity with JavaScript, we could teach you how to do this)
1 hour of project-based work based on current business activities such as business development, based on the candidate’s interests and background
Ideally, the candidate would be online from 9AM EST – 6 PM EST but, for the right candidate, we would consider a shorter amount of overlap with the US-based team (e.g. working 5 AM EST – 2 PM EST).
The Company:
Since 1995, Embark has been the leading provider of online application and admissions software to colleges, universities, and fellowship programs around the world. In the nearly two decades our company has been in business, our hosted solution has provided a platform for more than 15 million students to apply and hundreds of institutions to manage their evaluation and admissions process. We operate as a modern technology start-up with a deep client focus and are constantly evolving our platform and creating new solutions to connect students with educational opportunity. Clients include Harvard, University of Texas, and the Rhodes Scholarship.