Position Summary

This position supports the Child and Youth Program (CYP) Joint Operations Community Based Fee Assistance Program by providing administrative and technical services. The ideal candidate will help families with registration, enrollment, and subsidy determinations while ensuring compliance with program policies.

Key Duties and Responsibilities

Family and Fee Assistance Support

• Review child registration and enrollment documents to confirm accuracy and completeness.
• Verify eligibility, employment, and income documents to calculate military child care fees.
• Collect enrollment information to determine subsidy benefits for children in community care.

Provider Verification

• Confirm licensing and accreditation information for community providers using official state or accrediting body resources.

Claim and Data Processing

• Process monthly claim forms, ensuring benefits align with authorized amounts.
• Reconcile overpayments, returned checks, or payment discrepancies.
• Maintain organized and accurate reports, records, and databases for fee assistance.

Communication and Collaboration

• Support families via phone, email, and online messaging to address financial obligations, waiting lists, and program policies.
• Assist providers with enrollment, subsidy awards, payments, and certification processes.

General Responsibilities

• Research records to resolve discrepancies, notifying supervisors of unresolved issues.
• Ensure compliance with safety, policy, and documentation standards.
• Prepare and submit daily, weekly, and monthly reports as required.