Description

Are you passionate about helping people and skilled in tax preparation? TurboTax is seeking knowledgeable and customer-focused individuals to join our team as TurboTax Product Experts. Work from the comfort of your home while empowering customers to navigate their taxes confidently!

About the Role

As a TurboTax Product Expert, you'll assist users with tax-related questions, provide expert guidance on TurboTax software, and ensure an exceptional customer experience. You'll be part of a supportive, remote team environment where your expertise makes a meaningful difference.

Key Responsibilities

• Provide real-time support to TurboTax users through chat, phone, or video.
• Explain complex tax concepts in a simplified manner to users with varying levels of tax knowledge.
• Resolve product or technical issues, ensuring users maximize the benefits of TurboTax.
• Maintain up-to-date knowledge of tax laws and software features.
• Collaborate with team members to continuously improve customer satisfaction.

What You Bring

• Expertise: Experience in tax preparation and a deep understanding of U.S. tax regulations.
• Customer Focus: Excellent communication and problem-solving skills with a customer-first approach.
• Tech Savviness: Comfort with technology and the ability to quickly learn new tools and software.
• Flexibility: Ability to work varied shifts, including evenings and weekends during peak tax season.

Requirements

• Previous experience in tax preparation (TurboTax experience preferred).
• Strong verbal and written communication skills.
• Reliable high-speed internet connection and a distraction-free workspace.
• Availability to work remotely within the USA.

Why Join TurboTax?

• Work From Home: Enjoy the convenience of working remotely.
• Competitive Pay: Earn a fair hourly rate with opportunities for incentives during peak periods.
• Compr