GigCX Marketplace is proud to partner with Teleperformance TurboTax, enabling millions of Americans to file their taxes smarter and easier every year. Our success lies in providing exceptional customer experiences, driven by our dynamic and knowledgeable product experts. As the voice of TurboTax, you’ll engage with customers to deliver unparalleled support through clear communication, innovative problem-solving, and a customer-first mindset.

This program runs from January 13, 2025, to April 15, 2025. Preference will be given to Service Providers (SPs) who commit to all 14 weeks of the program.

Key Responsibilities:

As a TurboTax Product Expert, you will:

• Provide exceptional support via phone and chat, showcasing empathy, professionalism, and expertise.
• Simplify complex tax-related concepts and guide customers through TurboTax features with clarity.
• Adapt communication styles to meet individual customer needs, ensuring satisfaction.
• Maintain up-to-date knowledge of TurboTax features and tax law changes through self-paced training.
• Collaborate effectively with your team, offering feedback and sharing insights to enhance processes.
• Handle challenging customer interactions with composure, defusing situations and ensuring positive resolutions.

Required Skills and Experience:

Customer Service Excellence

• Proven ability to deliver exceptional customer experiences.
• Strong active listening and problem-solving skills.

Technical Proficiency

• Intermediate-level computer skills, including troubleshooting and navigating software.
• Familiarity with Windows operating systems (Windows 10 or 11 preferred).

Communication Skills

• Clear, concise verbal and written communication.
• Ability to convey technical information to non-technical audiences.

Behavioral Traits

• Team-oriented with a collaborative problem-solving approach.
• Thrives in a fast-paced, dynamic environment.
• Committed to schedule adherence and productivity goals in a call center environment.

Operating Hours & Availability:

• Operating Hours: 8 AM to midnight EST, Monday to Sunday.
• Mandatory Minimum Hours: 30 hours per week.
• Peak Period Requirements:
  • April 9–14: Must schedule and work a minimum of 8 hours daily.
  • April 15: Extended hours until 3 AM EST.
  • Additional $5/hour Turbo Bonus Boost for hours worked during April 9–15.

Technical Requirements:

• Device: Windows 10 or 11 computer (Mac/Chromebooks not supported).
• Processor: AMD or Intel Core Series (i3–i9).
• RAM: At least 8 GB.
• Accessories:
  • USB headset.
  • Wired mouse.
  • Webcam (mandatory during certification).
  • Wired internet connection.

Training and Certification:

• Candidates must pass a background and tech check before certification.
• Training sessions are virtual, requiring webcam presence throughout.

Conflict of Interest:

This role cannot be combined with gigs involving Column Tax or Intuit Vendors.

Why Join Us?

• Gain valuable experience in customer support and tax expertise.
• Enjoy the flexibility of remote work while contributing to a meaningful program.
• Be part of a supportive and dynamic team committed to excellence.

If you’re ready to deliver exceptional service, grow your skills, and contribute to a trusted program that empowers customers during tax season, apply now and make an impact!