Description

UPS is seeking dedicated and customer-oriented individuals for remote customer support roles. As a UPS Customer Support Representative, you will provide top-tier service to UPS customers, assisting with inquiries, tracking shipments, resolving issues, and ensuring that customers have a positive experience. This role offers flexibility and the opportunity to work from home while contributing to UPS’s commitment to service excellence.

Key Responsibilities:

• Respond to customer inquiries via phone, chat, or email
• Track packages, resolve issues, and provide real-time updates
• Offer troubleshooting assistance for shipment and tracking-related problems
• Process customer requests for changes or cancellations
• Maintain accurate records of customer interactions in the system
• Collaborate with other UPS teams to ensure efficient service delivery

Preferred Skills:

• Bilingual (English/Spanish) is a plus
• Experience in remote work environments
• Knowledge of UPS systems and tracking processes

Work Environment:

• Remote position, with flexible work hours
• Competitive pay and benefits package
• Training provided to ensure you have the tools and knowledge to succeed

Why UPS? UPS offers a dynamic and supportive work environment, competitive pay, and opportunities for career growth. We pride ourselves on offering a diverse and inclusive workplace where employees can thrive. As a remote team member, you’ll enjoy the flexibility to work from home while making a meaningful impact on our global customer base.

How to Apply: Interested candidates can apply through the UPS Careers portal. Submit your resume and a brief cover letter outlining your experience and why you're a great fit for the role.

Join UPS, and be part of a team that’s committed to delivering exceptional customer experiences worldwide!