Are you a tax-savvy professional with a knack for simplifying complex concepts? TurboTax is looking for enthusiastic Product Experts to join our team and provide exceptional customer support from the comfort of your home. Whether you're a tax preparer, CPA, or simply passionate about helping others navigate their taxes, this role is perfect for you!

What You’ll Do

• Assist TurboTax users via live chat, phone, or video to resolve tax-related questions.
• Offer guidance on TurboTax software features, ensuring users can confidently complete their filings.
• Stay updated on the latest tax regulations to deliver accurate and up-to-date information.
• Build trust and rapport with customers by providing personalized and professional support.
• Utilize your problem-solving skills to troubleshoot and resolve technical issues.

What Makes You a Great Fit

• Tax Knowledge: Experience in tax preparation, accounting, or a similar field is a plus.
• Tech-Savvy: Familiarity with TurboTax software and the ability to learn new tools quickly.
• Customer-Centric: Strong communication skills with a friendly and patient demeanor.
• Adaptable: Comfortable handling a range of tax scenarios and customer needs.
• Credentials: CPA, EA, or tax preparer certification (not required but a bonus!).

Perks of the Role

• Certification Bonus: $$$ bonus for achieving TurboTax certification upon hire.
• Flexible schedules to suit your lifestyle—perfect for full-time and part-time seekers.
• Remote work setup with provided training and resources.
• Opportunity to enhance your expertise with ongoing professional development.
• Competitive pay with performance incentives.

Requirements

• Reside and be authorized to work in the U.S.
• Access to a quiet workspace with reliable internet.
• Ability to work evenings or weekends during peak tax season if needed.
• High school diploma or equivalent; higher education is a plus.

Why Join TurboTax?

At TurboTax, we pride ourselves on creating a supportive and inclusive environment for our team. You’ll have the opportunity to make a real difference by empowering customers to tackle their taxes with confidence.