Join Best Days Travel Too as a Work From Home/Virtual Ticketing Agent. In this role, you'll assist our valued customers in booking and managing their travel plans, all from the comfort of your home. We're looking for enthusiastic, customer-focused individuals who thrive in a fast-paced, dynamic environment.
Key Responsibilities:
- Handle inbound and outbound customer inquiries regarding travel bookings, ticketing, and itineraries.
- Process ticket purchases, exchanges, refunds, and cancellations accurately and efficiently.
- Provide exceptional customer service by resolving issues and answering questions related to travel arrangements.
- Stay updated with airline policies, procedures, and industry trends to offer accurate information.
- Maintain a high level of confidentiality regarding customer information.
- Utilize company-provided software to manage bookings and track customer interactions.
- Collaborate with team members and other departments to ensure seamless service delivery.
Benefits:
- Competitive salary and performance-based bonuses.
- Comprehensive health insurance coverage, including dental and vision.
- Paid time off and holiday pay.
- Opportunities for career advancement within the company.
- Employee discounts on travel bookings and services.
- Access to ongoing training and development programs.
Apply Now:
Ready to start your journey with Best Days Travel Too? Apply now by submitting your resume and a cover letter detailing your relevant experience and why you’re excited to join our team. We can’t wait to meet you!
Company Details:
Best Days Travel Too is a leading travel agency known for providing outstanding travel experiences to our clients. We pride ourselves on our commitment to customer satisfaction and our dynamic, supportive work environment. Join us and be part of a team that makes travel dreams come true.
- High school diploma or equivalent (Bachelor’s degree preferred).
- Previous experience in customer service, preferably in the travel or airline industry.
- Strong verbal and written communication skills.
- Proficiency in using computers, including familiarity with CRM systems and Microsoft Office.
- Ability to multitask and work in a fast-paced environment.
- Strong problem-solving skills and a customer-first mindset.
- Reliable internet connection and a quiet workspace free from distractions.