What are the responsibilities of an Outbound Patient Enrollment Specialist at Cadence?

As an Outbound Patient Enrollment Specialist at Cadence, your main responsibility will be to initiate contact with patients referred by our partner physicians. You'll clearly communicate program details, benefits, expected outcomes, and patient responsibilities. Additionally, you'll facilitate virtual enrollments, escorting patients through the process while ensuring a warm and welcoming experience. Building rapport with potential patients will be crucial, as you'll nurture lasting relationships based on trust and understanding, all while adhering to quality assurance standards.

What qualifications are needed to become an Outbound Patient Enrollment Specialist at Cadence?

To be successful as an Outbound Patient Enrollment Specialist at Cadence, candidates should have experience working within a healthcare services organization and a solid understanding of performance metrics. Prior experience making a high volume of outbound calls is essential, as well as strong verbal and written communication skills. An ability to maintain confidentiality and build trusting relationships is also vital, along with familiarity in using CRM platforms and a passion for delivering outstanding patient experiences.

What is the working schedule for the Outbound Patient Enrollment Specialist role at Cadence?

The Outbound Patient Enrollment Specialist role at Cadence offers a part-time schedule during the evenings, specifically Monday through Friday from 5 PM to 9 PM EST. This flexible schedule is designed for individuals looking to balance personal commitments while still making a positive impact in healthcare. Being remote also means you can enjoy the convenience of working from home!

What benefits do Outbound Patient Enrollment Specialists receive at Cadence?

At Cadence, Outbound Patient Enrollment Specialists can expect a competitive compensation range between $23 to $25 per hour. Beyond monetary compensation, Cadence fosters a supportive company culture that emphasizes impact, empowerment, and growth. Employees have the unique opportunity to contribute to the development of significant healthcare products, enhancing the quality of care provided to patients. Cadence is committed to creating an inclusive and diverse workforce, ensuring that all staff feel valued and respected.

How does Cadence support the professional development of Outbound Patient Enrollment Specialists?

Cadence is dedicated to the growth of its staff, providing an environment that encourages continuous learning and improvement. As an Outbound Patient Enrollment Specialist, you'll have the chance to work closely with in-house clinicians who serve as super users and beta testers of our services. This collaboration allows you to gain valuable insights into the healthcare industry, further developing your skills and expertise while positively impacting patient outcomes.

Outbound Patient Enrollment Specialist- Part-Time Evenings

Skills
Healthcare experience
Outbound call experience
Strong problem-solving skills
CRM platform familiarity
Excellent communication skills
Responsibilities
Communicate program details and patient responsibilities
Facilitate virtual patient enrollments
Build rapport with potential patients
Follow quality assurance scripts
Balance quality interactions with productivity targets
Benefits
Culture focused on impact and shared growth
Opportunity to improve patient quality of life
Supportive work environment for diverse workforce

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