Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts. • Accurately enters claim data into our production systems while on a live phone call. • Effectively and compassionately guides customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer’s specific needs. • Verifies customer insurance coverage and deductible amounts and communicates the information to the customer. • Assists customers with scheduling repair, replacement, and/or recalibration services at a Safelite location or at a non-Safelite shop while honoring the customers preference. • Provides solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information.
🎯 Requirements
• Applicants must reside full-time in Arizona, Florida, North Carolina, Ohio, or Texas. • Must be able to provide their own equipment to start with high speed internet that meets speed requirements. • Must have a distraction free workspace that is free from background noise and interruptions. • Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment. • Previous experience working in a contact center or other customer service role. • 16+ years of age. • High School Diploma or equivalent, or actively enrolled.
🏖️ Benefits
• Pay is $16.50/hour and offers bonus opportunities. • A benefits package including 401(k) plan with company matching, paid volunteer day, and associate discounts. • Weekly pay checks! • Up to $5,250 in tuition reimbursement per year. • Paid training and all the tools and resources you’ll need to be successful.