Benefits & Perks
REMOTE REPRESENTATIVE: Work-From-Home, Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Flexible Schedules, Company Laptop, Daily Contests, Prizes, Casual Dress Code, Regular Raises
APPLICATION DETAILS
No Resume Required, Phone Interview
Position Overview
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
We are seeking customer service representatives to support our inbound customer service, sales representatives, help desk, and back-office processing representatives. The ideal candidates will troubleshoot basic technical issues, build strong relationships with customers while professionally representing some of the most recognizable brands in the world.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
? POSITION RESPONSIBILITIES
Key Responsibilities
? Listen to customers, understand their needs, and resolve customer issues
? Utilize systems and technology to complete account management tasks
? Recognize sales opportunity and apply sales skills to upgrade
? Explain and position the products and processes with customers
? Appropriately escalate customer dissatisfaction with managerial team
? Ensure first call resolution through problems solving and effective call handling
Candidate Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All Positive, And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities
? Must be 18 years of age or older
? High school diploma or equivalent
? Excellent organizational, written, and oral communication skills
? The ability to type swiftly and accurately (20+ words a minute)
? Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)