BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We’re leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.
We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:
- BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
- Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
- CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
- DUNS 100 Best Tech Companies to Work For in 2024
- Top 3 Big Data and AI Vendors to Watch’ in the 2023 BigDATAwire Readers and Editors Choice Awards
- 2024 Inc. 5000 list for the 4th consecutive year!
- Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity
At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.
Who we seek:
A motivated and self-driven Staff Client Support Engineer to provide high-quality support to our enterprise customers, being their advocate in collaborating with our Development team to drive issues to resolution.
We’re looking for someone on CST or MST for this role.
What you’ll do:
Influence adjacent teams’ designs to promote better holistic system design decisions
Work closely with client stakeholders to troubleshoot advanced technical issues
Evaluate implementation results, deploy solution components and workarounds, and participate in the product configuration efforts to meet clients’ specific requirements
Engage with multi-discipline internal and client teams to ensure successful resolutions within customers’ environments
Transfer knowledge for relevant technical areas at an applicable level of depth and detail within the internal Support organization as well as our customers
Work closely with our Engineering and Product Management teams to prioritize and resolve product issues, enhancement requests, and possible implementation flow improvements
Resolve complex problems through a deep understanding of how the product should work and analysis of code
Identify and prioritize technical improvements backed by data and experience, while considering business constraints, to deliver on important initiatives