Virtual Customer Supporter – American Express Remote Jobs (USA)

Job Description:

Are you passionate about delivering top-notch customer service and looking for a remote job opportunity in the USA? American Express is seeking Virtual Customer Supporters who are enthusiastic, empathetic, and committed to providing exceptional service to our valued cardmembers.

Key Responsibilities:

  1. Customer Engagement: Engage with American Express cardmembers via phone, email, chat, or social media to assist with inquiries, resolve issues, and provide information on our products and services.
  2. Problem Solving: Demonstrate your problem-solving skills by addressing customer concerns and finding creative solutions to meet their needs.
  3. Product Knowledge: Maintain a deep understanding of American Express products, benefits, and services to effectively assist customers.
  4. Compliance: Ensure compliance with company policies, procedures, and regulatory requirements while assisting customers.
  5. Quality Assurance: Strive for excellence in service delivery and consistently meet or exceed performance metrics.
  6. Documentation: Accurately document customer interactions in our systems for tracking and reporting purposes.