The Zillow Advisors Team Manager will create the strategy and implement direction for the team. Duties for the role include but are not limited to:
- Shape and build the team strategy
- On-going coaching and development of the team
- Hold formal 1:1’s each week
- Analyze reporting metrics and coach the team accordingly
- Own relationships and communication with partner teams including agent, underwriting, product, closing teams Own new rep hiring, training and onboarding within teams
- Coach workload and direction for Support staff and pivot teams focus accordingly
- Continually creating Standard Operational Procedures
Responsibilities
We can hear your smile from here! You are enthusiastic, helpful, organized, detail oriented, and most importantly, focused on helping Susan’s achieve their goals. You are comfortable with constantly-evolving processes and a self-starter. You are also a big fan of collaboration and are excited by sharing what you’ve learned with others. You should have:
Requirements
· College Degree a plus
2-4 years as a team manager leading 8-10 people a plus
Sales leadership experience or working in a sales leadership environment
See customer service as vital to the success of an organization
Ability to create training materials and deliver them to the team
A quick and flexible learner
Leadership qualities, a desire to coach, mentor and guide peers
Excellent problem solving skills with a technical aptitude
Ability to listen and hear opportunities that lead to success for Susan and ZG
Ability to occasionally work weekends
Salesforce, Excel, Chatbox experience a plus